Lots of reasonable complaints about Comcast on ConsumerAffairs.com.
I'd like to be specific here: The new Comcast equipment, the Xfinity Modem/Router and the new X1 DVR/cable box are full of problems. Yes, the cable box has some nice new features like you can see sports scores at the same time as watching and there's a Pandora App to listen to.
But watch out because setting up a new modem/router causes lots of problems like incompatability with SONOS.
The new DVR/cable box and new remote do not have same easy functions as my universal remote that I used just fine with the old Comcast DVR/cable box.
Comcast phone support will not help you set-up your stereo system to your TV and DVR. What the heck?!! Don't most people have this?!
All the new equipment Comcast sent me has had problems: the first DVR/cable box and remote were defective. I spent hours trying to get them to work.
Advice: the new DVR/cable box is pretty cool but if you have an universal remote and an attached stereo system, your new TV arrangement will not work the same or as easily as before.
DO NOT get the new Xfinity modem/router combo!
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